After spending the past years in free-lance, educational and entrepreneurial activities (yes, I know that terrifies recruiters), I am returning to the corporate environment. I have experience in both large and small organizations, and with most publication production software
My technical writing experience creation and maintenance of product documentation sets, corporate standards/maintenance documents, digital illustration and marketing collateral in a variety of print and digital formats.
My working team members included SMEs in engineering/development, quality assurance and product management.
Other publication work includes media relations, web content and educational support.
Joseph P. Rice
P.O. Box 521, Northborough, MA 01532
508-498-2377/[email protected]
Summary
Experienced in all phases of product documentation for a variety of audiences, including on-line help systems, web design, technical and graphic illustration, administration guides, software/hardware installation and user manuals. Comfortable working in both team and sole contributor environments, in both start-up and established enterprises.
Recent History
- Free-lance work providing web, graphics and publications services for non-profit arts organizations, including promotional material, semi-annual journal, newsletters, and all print collateral.
- Technical support and content development for teacher of on-line college course
Skills and Tools
- Page layout and text processing: Adobe FrameMaker, Creative Suite (InDesign, Photoshop, Illustrator, Dreamweaver)
- Microsoft Office Suite
- WordPress
Technical Writing History
Technical Writer, Nortel Networks (Sonoma Systems, Inc.), Marlborough, MA – 2000 – 2001
Produced user documentation for Nortel Networks (Sonoma) hardware devices and network management applications. Created print materials for new products, as well as updating and improving existing product documentation. Developed documentation plans and content by working with directly with engineering and product management groups. Produced user manuals and installation guides, product help system (WebWorks Publisher Java help), “quick start” installation and network configuration documents. Created and maintained Adobe FrameMaker document templates and style guides to ensure consistency across product line, created user interface graphics, application icons and technical illustrations.
Technical Writer, NetPhone, Inc., Marlborough, MA – 1995 – 2000
Provided all product documentation (including user help system) for NetPhone’s client/server telephony products, from initial draft and design through final production. Worked with vendors to implement cost-effective strategies and manage rapid product cycles. Documentation set included: On-line help, installation manuals, “quick-start” guides, user reference cards, product specifications and data sheets and product release notes.
Designed and maintained all aspects of NetPhone corporate web site.
Created product identity materials including splash screen graphics, packaging and CD graphics; provided graphic design, technical illustrations, and multimedia presentations for trade show exhibits.
Technical Writer/Program Manager Digital Equipment Corporation, Maynard MA 1992 – 1994
Managed all aspects of the administration and production of product descriptions for Digital’s software products. These technical/marketing documents contained functional descriptions of the products, technical requirements, licensing and warranty information.
This program was responsible for communicating Digital’s business requirements and policies through customer focused documents in order to properly set customer expectations, and reduce the corporation’s exposure to liability. Developed documentation policies and standards in order to provide a consistent corporate image.
This position entailed high volume production editing, including general editing, proofreading, compiling indexes and tables, trademark citations and corporate identity standards.
Education
Degree Programs
- Masters, Professional Communications, Clark University
- A. Anna Maria College, Paxton Massachusetts
Certificate Programs:
- Web Development Certificate Program – Worcester Polytechnic Institute
- Computer Graphics Certificate Program – Clark University